ADCPA – Academy of Dental CPAs
Regular team meetings can play a critical role in the health and growth of your dental practice. That one simple point can impact every aspect of your business. Your people, your patients, and your overall practice benefit from regular team meetings. The key is to make them effective.
Keep Goals and Expectations in Focus
The core of your practice is your vision, your goals, and your strategy for growth. Each member of your team needs to understand all these things and, just as importantly, needs to understand their part in your plan. Without that overarching understanding, your team is working blindly and less able to actively contribute toward reaching your practice goals.
A team meeting is an ideal format for open discussion about your vision, goals, and strategy. Not only can you use this discussion to ensure every member is clear on your expectations, but you may find that their unique perspective creates an exchange of ideas on more effective ways to reach goals – and how each person can best contribute.
Workplaces are a microcosm of the larger world. Some people are comfortable speaking in front of a group, some hate it. Some speak loudly, some must be drawn out. Ask each team member privately if they are comfortable speaking at meetings. If not, encourage them to share a written note or an email with you and address their point in the meeting.
Keep Meetings Positive
Have a round-table discussion of anything on your team’s mind. Have people share wins and learnings and don’t rebuff constructive criticism. Make sure each person is made to feel comfortable sharing their ideas with the rest of the group. This can be tricky when there are interpersonal issues within the team. If there are, enforce a no-tolerance policy for put-downs, belittling or dismissiveness.
Casual vs. High-Level Meetings
While not every team meeting needs to include a high-level discussion of vision, goals, and strategy, it is a good idea to discuss these points at least once or twice a year and when bringing a new employee into the team. Additionally, many successful dentists find it useful to touch on how the strategies are being implemented and to discuss any measurable progress toward goals at least monthly. This helps keep your team engaged and motivated toward achievement.
Engage with Education
One of the most common components of an effective team meeting is education. Your team needs to know what the policies are, what is on the agenda for the day, if there are any specials being offered, and if anyone is sick or on vacation. Any new ideas, training, or techniques that can be shared should be. Your patients benefit from correct and consistent information from all members of your team. Make sure everyone is on the same page.
Only you can determine when and how often you should hold team meetings. Whether you meet daily, weekly, or on some other timeline, make sure your meetings are encouraging, educational, and affirming. You will see benefits to your team, your patient experience, and your practice as a whole. Contact our ADCPA Dental Accountant office today.