We exchange feedback almost continuously from the leadership team as well as from the team members. Leading is as much about listening as it is about speaking. Although feedback is one of the most important aspects of performance improvement, it can also be one of the most challenging aspects of the process. People generally do not like to look at themselves critically. Throughout the following sections, we will illustrate some of the most effective methods for not only receiving constructive feedback but also handling it in such a way as to ensure its maximum effectiveness.
Ask for what you need:
People tend to assume that when something goes wrong, they will be informed and corrected as soon as possible. In an ideal world, this would be wonderful, but unfortunately, it isn’t the case when we look at what is happening in reality. By asking for feedback directly, you give your employees and your leaders the chance to provide you with valuable insights into what they think of your practice. You may miss out on mistakes that have been made or innovations that have improved processes or operations if you don’t ask.
Even if your feedback is not received formally, it can help strengthen your systems and enhance your performance. Do not hesitate to request feedback whenever possible.
Rather than reacting, listen and digest.
We can find it difficult not to feel personally attacked when we receive feedback, especially when it is critical. In situations like this, the worst thing you can do is react without considering the perspective of the other party. Listen to what they have to say and consider the reasons behind their feelings.
To understand the other person’s perspective, keep a clear head and ask clarifying questions. Positive and helpful feedback may be misinterpreted and turned into a destructive situation. Consider asking for additional time to digest your feedback if necessary. There is no harm in returning to discuss your feedback in greater detail and from a different perspective. If you allow yourself the necessary space and time, you will be in a position to deal with feedback more constructively and gain a better understanding of your leadership style and practice.
Providing Feedback Through Reflection:
Having a conversation with your team members is not the only way to receive valuable feedback. The successes and failures you have experienced can also provide you with valuable insight into your strengths and weaknesses. Are you prone to experiencing the same failure repeatedly? It may be necessary to determine the root cause of the problem and formulate a plan to prevent it from occurring again in the future.
The ability to hear criticism, whether constructive or not, can be difficult. It is, however, true that, at the end of the day, that brief period of difficulty will pay off for you and your practice in the long run. Our accounting team might be able to provide you with non-biased, constructive feedback from an outside perspective that may help you to grow your practice. Having the ability to analyze your strengths and areas for improvement is a great way to help you grow your practice. Contact our dental accounting office today to schedule a consultation.